Covestus Limited is committed to protecting the privacy and security of personal data and we want you to feel assured about any information that you provide. This privacy policy explains how Covestus uses information that we collect about you and your rights in relation to processing that information.
It is important that you read this notice, together with any other documents we may provide when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
Your Legal Rights
Personal data is data which relates to any living individual who can be identified from that data, or from that data and other information such as an expression of opinion about the individual. The General Data Protection Regulation 2018 (GDPR) governs how personal data is managed by a "controller" or "processor". A data controller is a person (or business) who determines the way in which, personal data is processed. A data processor is anyone who processes personal data on behalf of the data controller (not including the data controller's own employees). A "Data Subject" is a person whose data is being processed.
Covestus is both a controller and processor of personal data. This means that we are responsible for deciding how we hold and use personal information about you, whether you use our services directly or via a third-party.
GDPR provides the following rights for you:
All of the above rights are available to you regarding your personal data used by Covestus.
Company Details: Covestus Limited is the registered business name for the following trading divisions, companies and services:
Sweat Guard Limited
Covestus Company Registration Number: 11667150
Company Registered Address: Staverton Court, Staverton Cheltenham, England, GL51 0UX Administration/Trading Address: Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH
Tel: 02045 134000
Email: support@covestus.com
Any information collected or produced as part of these services will be managed in accordance with the Covestus Information Security Policy.
Covestus’ ICO Registration Certificate is available upon request.
What Information is Collected?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How is my Personal Data Collected?
We use different methods to collect data from and about you, including through:
We collect Device Information using the following technologies:
How do we use your Personal Data?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the contact details provided in this policy document.
We use the Identity, Contact, Financial, Transaction and Service Data that we collect generally to fulfil any orders placed through the Site including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this data to:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data on more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below:
Sharing your Personal Data
We may have to share your personal data with the Third Parties set out below for the purposes set out in the above table:
For example, we use Shopify to power our online stores and you can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Sites, you can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Please note that we do not alter our Site’s data collection and use practices when we see a ‘Do Not Track’ signal from your browser.
Finally, we may also share your Personal Data to comply with applicable laws and regulations.
Where a third party data processor is used, by using data sharing agreements we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under Data Protection Laws. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not
allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Several of our external third parties are based outside the UK and outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or out of the EEA.
Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
This version was last updated on 08 March 2024.
Further Information / Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@covestus.com by post using the details provided below:
Covestus, Privacy Compliance Officer, Covestus Ltd, Festival House, Jessop Avenue, Cheltenham GL50 3SH, UK
Company Number 11667150 Copyright © 2024 Covestus Limited - All Rights Reserved.
Covestus Limited is a group of healthcare products and companies including Sweatguard Ltd Reg. No. 05998898. Sweat Guard and associated device marks are trademarks of Covestus Ltd Registered Office: Staverton Court, Staverton, Cheltenham, GL51 0UX, UK